Last updated April 23, 2023

This agreement (“Terms and Conditions”) constitutes a binding legal contract between Accord Software, Inc. (“Latch”) (sometimes referred to as “we”, “us” or “our”) and you, with respect to your use of the Latch platform and any products of services to be provided to you (collectively, the “Site”) as set forth in a document incorporating these terms (an “Ordering Agreement”).

We reserve our right to change these Terms and Conditions in the future. Except as explicitly stated otherwise, your continued use of the Site will constitute deemed acceptance of our updated Terms and Conditions.


We may from time to time, at our sole and absolute discretion and without notice to you, update the Site (or any part of it). We will not be liable to you or any third party for any modification, variation, interruption, suspension or discontinuation of the Site.

The Site may provide links to third party websites that are not owned, managed or controlled by us. You expressly acknowledge and agree that we are not responsible for the content of those third party websites. You are encouraged to read that third party’s terms and conditions, privacy policy and any other document that governs your relationship with that third party.

Latch does not provide legal advice

You acknowledge and agree that assisting you in any way, including during any implementation or training process, shall not create any attorney-client or other confidential or special relationship between you and Latch and does not constitute the provision of legal advice or other professional advice by us.


To access certain features on the Site, you may be required to create an account with us in the form provided by us.

You agree that by registering an account with us that: all information you provide to us during the registration process is true and accurate to the best of your belief; you are at least 18 years of age; and you have capacity to enter into contractual arrangements.

You agree that you are solely responsible for your account and all activities conducted on your account. You must keep your password and any other login information private and secure. Your account is registered to you, and you may not assign, transfer or otherwise dispose of your interest in your account without our express written permission.

We may, from time to time, provide rules that govern your activities whilst using your account (“Account Rules”). You expressly acknowledge and agree that you will abide by these Rules. Should you be in breach of the Account Rules, we may (at our absolute and sole discretion) restrict, prohibit, suspend or terminate your account. Should your account be terminated in accordance with this clause, we are not liable to you, or any third party, for any loss or damage suffered.


By using the Site and providing your e-mail address, you agree to subscribe to newsletters, marketing or promotional materials and other information we may send. You may unsubscribe from these emails at any time.  

Prohibited Uses

Unless explicitly agreed by us, you acknowledge and agree that you may not use our Site for the following purposes:

  • use the Site in any way that violates any applicable local, national or international law or regulation;

  • impersonate or attempt to impersonate any person or entity;

  • engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Site;

  • monitor or copy any of the material on the Site for any unauthorized purpose without our prior written consent;

  • attempt to gain unauthorized access to, interfere with, damage or disrupt any parts of the Site;

  • use the Site in any manner that could disable, overburden, damage, or impair the Site; and

  • attempt to interfere with the proper working of the Site in any way whatsoever.

Fees and Payment

You may be required to purchase or pay a fee to access some features of the Site. You agree to pay all fees due and payable to us (including all applicable taxes) at the prices then in effect for your purchases as set out in the Ordering Agreement.

You represent and warrant that the information you provide to us is true, correct and complete.  


We may, from time to time, set certain minimum specifications required to access our Site to ensure all users have the best possible experience. You are solely responsible to obtain, keep and maintain all equipment and other software that meets our minimum specifications to enable you to have the best possible experience of our Site.

We may from time to time, at our sole discretion and without notice to you, make variations, modifications, alterations or updates to our Site (“Enhancements”). These Enhancements may be made to improve our Site to you or to comply with relevant legal requirements.

We will use reasonable endeavors to notify you of any scheduled disruptions to our Site, including those due to any Enhancements. However, regardless of whether a disruption is scheduled or not, we are not liable to you or any third party for any loss or damage caused by any disruption to our Site.

Copyrights and Trademarks

Except as expressly stated otherwise, you acknowledge and agree that the original content on the Site, and the software, features and functionality comprising the Site are the exclusive property of Latch (the “Materials”) and its licensors.

You agree you will not copy, reproduce, create derivative works from, transmit or distribute the Materials in any way without our prior written consent.


We may modify these Terms and Conditions at any time by posting the modified Terms and Conditions to the Site. Your continued use of the Site following the modification of the Terms and Conditions means that you accept and agree to be bound by the modified Terms and Conditions. You are expected to check this page frequently so you are aware of any changes, as they are binding on you.


You acknowledge that you have read and understood the terms of Latch’s Privacy Policy, which can be found here: https://latchapp.com/privacy. You agree that we may use your information (including disclosure to third parties) in accordance with the terms of our Privacy Policy.


Our failure to exercise, or delay in exercising, our rights under these Terms and Conditions does not operate as a waiver of that right.


If any part of these Terms and Conditions are held to be illegal, invalid, or unenforceable, then that part shall be deemed deleted and shall not affect the validity and enforceability of the remaining provisions of these Terms and Conditions.